Can't upgrade license

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debfawn
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Can't upgrade license

Post by debfawn » Tue Oct 06, 2015 2:32 am

Hi, I am trying to upgrade my database with a new licence key but am getting a weird error (see image):
Weird.png
Weird.png (4.7 KiB) Viewed 6071 times
Anyone know how I can fix this?

Also, the error message doesn't seem grammatically correct. Shouldn't it say something like "Restart the database before Upgrading the License Key"?

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JimKnicely
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Re: Can't upgrade license

Post by JimKnicely » Tue Oct 06, 2015 12:49 pm

That message just means you are trying to update the license on a database that is not running. Just stop the currently running database and start the one you want to upgrade.

And yes, the message itself should probably be worded a bit better :)
Jim Knicely

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Note: I work for Vertica. My views, opinions, and thoughts expressed here do not represent those of my employer.

debfawn
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Re: Can't upgrade license

Post by debfawn » Tue Oct 06, 2015 8:56 pm

Thanks, Jim. Now I am getting this error: GLIBCXX_3.4.11 Not Found...
Weird.png
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Josh
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Re: Can't upgrade license

Post by Josh » Wed Oct 07, 2015 8:28 pm

Hey, I had that problem sometime back. I had to uninstall the RPM and then re-install it. FYI... I was using SUSE 11.1.

zypper remove libstdc++
zypper install libstdc++
Thank you!
Joshua

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Julie
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Re: Can't upgrade license

Post by Julie » Wed Oct 07, 2015 11:22 pm

Debfawn, what version of Vertica are you running??? I thought I had the latest (7.1.2-7)
Thanks,
Juliette

debfawn
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Re: Can't upgrade license

Post by debfawn » Thu Oct 08, 2015 12:48 pm

#josh - Thank you. That worked! But I wonder why.

#julie - We are trying the beta version that was made available at the Big Data Conference in Boston. We want to test some of the new features. The version is listed as 7.19. When its released I assume it'll be 7.2? Not sure.

NorbertKrupa
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Re: Can't upgrade license

Post by NorbertKrupa » Thu Oct 08, 2015 3:44 pm

debfawn wrote:#josh - Thank you. That worked! But I wonder why.

#julie - We are trying the beta version that was made available at the Big Data Conference in Boston. We want to test some of the new features. The version is listed as 7.19. When its released I assume it'll be 7.2? Not sure.
You should report this to Vertica in case they see this issue again.
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